Patient Engagement Empowers Patients and Providers

Provide Convenience. Reduce Anxiety. Boost Satisfaction

When Patient Engagement Tools are Integrated and Easy to Use, You Deliver a Positive Patient Experience

Simple and convenient, our patient engagement solution lets patients connect to your clinic digitally. They’re more satisfied. You’re more efficient.

Optimize Throughput

With texting and online registration, patients spend less time in your clinic, speeding up throughput so you can see more patients. And with increased demographic and data accuracy, you save time and money

Increase Patient Base

With a simple, seamless scheduling experience that helps you make first-time visitors lifetime patients, you build loyalty—and your client base

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Inform Decisions

Detailed benchmarks on wait times, satisfaction scores, online appointments vs. walk-ins, and ROI, help you make informed staffing decisions and refine processes

Manage Your Reputation

Mitigate negative patient experiences quickly in near real-time. Experity makes it easy to monitor patient satisfaction, mitigate negative experiences, and share good reviews

Experity’s Patient Engagement solution allows us to understand which clinics are calling people back in the right order.

It allows us to understand which clinics have the time between check-in and registration. It helps us to understand which front desk staff probably needs more training and which ones are the superstars. That’s very important to us because we’re a fairly analytical company and it really gives us the ability to understand where we need to put our efforts behind.

Tim Kiss

VP of MarketingCRH/PeachTree Immediate Care

Integrated Workflows Mean Better Outcomes

Our patient engagement solution helps you keep wait times down, reduce front desk effort, and boost customer satisfaction and loyalty. Patients can not only reserve their space in line, online, but complete the full registration process before even arriving in clinic—no paper required.

Please Patients

Make patients happy with easy online appointments, a quick visit, and a remarkable experience

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Manage Queues

Slot all your patients in one queue to simplify workflows and provide wait time visibility for everyone

Get Feedback

Measure engagement to gauge your clinic performance and strategically adapt

9 Ways to Improve NPS Scores and Referrals at Your Urgent Care

Building patient trust and improving Net Promoter Scores (NPS) can be a challenge in the urgent care industry. Check out our list of ways to connect with your urgent care patients and bring them back for repeat visits.

Read the blog

Empower Your Patients with Digital Tools

Enable your patients to come into your clinic when it works for them and supply pre-visit information from their mobile device, cutting short the time they spend in the office. It speeds up your workflow, reduces errors, and improves patient satisfaction.

See 2.5x more patients with online reservation scheduling and registration
Reduce wait times by 80% with smart queuing
Earn 2-3x more reviews online with surveys

Reputation Management + AI-Powered Action

Without insight to measure engagement, continuous improvement is hard to achieve. Get the tools you need to gauge your clinic performance and make changes to increase patient satisfaction.

Reputation management
AI-powered issue tracking
Text-based patient surveys
Net promoter score (NPS)
Team scorecards and engagement
Performance insights

Patient Care Takes Center Stage

We deliver fast, convenient, connected solutions that elevate urgent care and evolve with healthcare to improve outcomes—for patients, providers, operators, and our communities.

EMR/PM

Spend less time documenting visits and more time caring for patients. Simplify and speed up your operations with workflows optimized for urgent care.

Revenue Cycle Management

Manage the complexities around urgent care coding, billing, and payer contracts. Stay compliant and get reimbursed faster.

Patient Engagement

Let patients easily connect with you from online registration to post-visit feedback. Provide an excellent experience to drive repeat visits.

Teleradiology

Deliver quick and accurate radiology interpretations. Employ our remote, board-certified radiologists for over read services.

Consulting

Open, expand, or enhance your business with insight from industry experts. Leverage our decades worth of collective experience to guide your next steps.

I just love their support team.

If I call into the support team and I have a problem, they stay on the phone with me until it’s completed. They call me the next day to make sure that everything is working well, so they can close out on their tickets.

Sharayne Stone

Assistant to Business ManagerWellfast Urgent Care

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Stay ahead of the curve, and be everything your patients and your community need.

Urgent Care Software Suite

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