White Papers

Get the latest in healthcare technology, waiting psychology, and more in our research-backed white papers. Compiled with added insights from our own customers, Clockwise.MD white papers can help provide urgent cares, emergency departments, scheduled cares, labs, and more with the tips needed to stay ahead of the competition.

We are actively growing our resources, so check back frequently for additional updates!

resources/papers/improve-patient-satisfaction@2x.png

4 Ways to Increase Patient Satisfaction

Learn how top-performing practices are leveraging technology to reduce patient waits and improve the patient experience.

Get the White Paper >

resources/papers/waiting-psychology@2x.png

Understand the Psychology of Waiting

Learn why understanding the psychology behind the waiting process is critical to improving patient satisfaction.

Get the White Paper >

resources/papers/healthcare-marketing@2x.png

Healthcare Marketing 101

Stay ahead of the curve with marketing best practices specific to healthcare, and learn how to market your online scheduling system.

Get the White Paper >

resources/papers/emergency-department@2x.png

4 Benefits of Patient Experience Technology in Emergency Medicine

Learn why health systems across the U.S. are adopting wait time management technologies in their emergency departments.

Get the White Paper >

The Clockwise.MD Reporting Guide

Get a behind-the-scenes look at Clockwise.MD reporting functionality, including example reports and best practices.

Get the White Paper >

Clockwise has revolutionized the way we conduct business in our clinics. It is simple, efficient, and easy to use. It has increased our efficiency and taken our customer service to a new level.

Nate Haines, Vice President at MedAccess Urgent Care

I cant say enough about the survey functionality of clockwise and its part in our clinics' success. The text message survey allows us to respond in real time to patients to understand and ease the concerns of those who have had a less than stellar experience.

Garrett Bomba MD, Medical Director at Pentucket Medical ExpressCare in Lawrence, MA

It's gotten to the point where [Clockwise] is a necessity for our department to function.

Johnathan Leal, Nurse Manager at Kaweah Delta Urgent Care

Allowing patients to wait in the comfort of their home or office and receive automated text messages has improved overall client satisfaction. An added benefit we did not anticipate is how online scheduling has improved employee morale... instead of patients all walking in at the same time they make appointments online which allows us to manage our wait times.

Kirsten Saint Clair, Director of Business Development at Immediate Clinic in Seattle, WA

Our patients at Wake Forest Baptist Health Urgent Care have been thrilled with the option to wait at home rather than in our waiting room to be seen by a provider. The ability for them to make online reservations through our website program has been a real satisfier and we have seen that objectively through our patient satisfaction scores.

James Guerrini MD, Medical Director at Wake Forest Baptist Health Urgent Care in Clemmons, NC

We were able to integrate online check-in into our workflow with minimal effort and now our patients can not only see how long their wait time will be but they can sign in to the queue online and essentially avoid the waiting room altogether. We now have effective tools for managing expectations and give patients the information they desire.

Garrett Bomba MD, Medical Director at Pentucket Medical ExpressCare in Lawrence, MA